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Account & Billing

Account settings

Preferences (language, timezone, formats), email change, security, and account deletion.

Use Account settings (route /settings, General tab) to manage your account preferences and security.

Key functions

Preferences

  • Interface language — switch between English and German; applies across the app.
  • Timezone — choose the timezone used for scheduled runs and date/time display.
  • Date format — pick how dates appear (e.g. long, ISO, European, US).
  • Time format — pick 12-hour, 24-hour, or 24-hour with seconds.
  • Live preview — shows how your current timezone and format choices look before you save.
  • Save changes — applies timezone and format settings; language changes take effect immediately.

Change email

  • Enter a new email address and submit the change.
  • Auth0 sends a confirmation email to the new address.
  • The change takes effect only after you open the link in that email; your current email stays active until then.

Security

  • Reset password — sends yourself a password reset email with a link to set a new password.

Danger zone

  • Delete account — permanently removes your access to ShopMonitor and logs you out.
  • Deletion is a soft delete: your data is never hard-deleted from the system.

WordPress plugin info

  • When WordPress plugin support is enabled for your account, an info card explains how the ShopMonitor WordPress plugin connects to shops.
  • Connection uses signed requests (JWT) — no API key is stored in account settings.
  • Plugin status and detected integrations are shown in WordPress admin and under website settings.

Access when locked out

  • Settings stays reachable even when your account is locked out (e.g. after trial expiry without a subscription).
  • You can still update preferences, change email, reset your password, or manage billing from other tabs.
  • No plan gating applies to this page — all authenticated users can use it.

Tips

  • Check the live preview after changing timezone or formats so scheduled times and timestamps match your expectations.
  • After requesting an email change, complete the Auth0 confirmation promptly — until then, sign-in still uses your old address.